The new PVD311 system is accessible through a Progressive Web App (PWA). This means there’s no need to download it from the App Store or Google Play—you can access it from your browser and add it to your home screen for quick access, just like an app!

Follow the steps below based on your device type:

iPhone (Safari) 

1. Open Safari on your iPhone.
2. Go to 311.providenceri.gov
3. Tap the Share icon (square with arrow at the bottom of the screen).
4. Scroll down and tap “Add to Home Screen.”
5.  Tap “Add” in the upper right corner.
6. You’ll now see the PVD311 icon on your home screen. Tap it anytime to access 311 services quickly!

Android (Chrome) 

1. Open Chrome on your Android device.
2. Visit: 311.providenceri.gov
3. Tap the three dots menu (⋮) in the top-right corner.
4. Tap “Add to Home screen.”
5. You can rename it if you’d like, then tap “Add.”
6. The PVD311 shortcut will appear on your home screen like a regular app.

Need Help? If you're having trouble adding PVD311 to your phone, call us at 3-1-1 (or 401-421-2489 outside Providence), and one of our team members will walk you through it.